Support

Write to support@getrunr.app. We answer within one business day.

My run didn't record properly

Runr needs location access set to While Using the App with Precise Location on (iOS Settings → Runr → Location). Distance comes from GPS, so it is less accurate under tall buildings, in tunnels and under thick trees. A run that was interrupted is recovered the next time you open Runr; it is never thrown away.

My past runs don't show up

Runr imports running workouts from Apple Health. Check iOS Settings → Health → Data Access & Devices → Runr, and allow Workouts, Workout Routes and Heart Rate.

Apple Watch

The Runr watch app records on its own, without your phone. Runs recorded on the watch are sent to your iPhone the next time they are close to each other.

Changing my plan

You can change your goal, race date and running days in the app. Your plan adjusts future sessions; runs you already did stay as they are.

Subscription and refunds

Subscriptions are billed by Apple. To cancel, open iOS Settings → your name → Subscriptions → Runr. For a refund, use reportaproblem.apple.com.

Account and data

To delete your account and everything stored with it, see Delete account. To get a copy of your data or report a problem with content or a user, write to support@getrunr.app.